This Refund & Return Policy outlines when refunds may be provided and how issues are handled.
1. No Returns on Digital Products
All sales of digital products are final. Once a product is purchased and delivered/downloaded:
- It cannot be returned.
- We cannot accept cancellations after purchase.
This is because digital products cannot be returned like physical goods.
2. Refund Eligibility
We may provide a refund in the following cases:
- The product is defective, corrupted, or does not function as described.
- The product cannot be downloaded due to technical issues.
Requirements for a refund request:
- Contact us within 14 days of purchase.
- Provide proof of purchase (order number or receipt).
- Describe the issue clearly and provide any relevant screenshots or error messages.
3. How Refunds Are Processed
- Approved refunds will be returned using the original payment method.
- Refund processing time may take up to 7–10 business days depending on your payment provider.
- Refunds for partially downloaded or partially used products may be denied at our discretion.
4. Technical Support
Before requesting a refund, we encourage you to contact our support team for assistance:
Email: contact@altometatron.com
Support Page: https://www.altometatron.com/support/
Our team will help resolve technical issues or guide you through product setup.
5. Exceptions
- Free trials or demo versions are not eligible for a refund.
- Refunds cannot be issued for unauthorized use, sharing, or redistribution of digital products.
6. Contact Us
If you believe you are eligible for a refund or encounter issues with a digital product, please contact us at:
Email: contact@altometatron.com
Support Page: https://www.altometatron.com/support/
We are committed to providing high-quality digital products and will do our best to address legitimate concerns.